All cancellations must be made in writing using your surname and reservation number as reference.
A refund will apply to cancellations 48 hours or more before the date of arrival.
No refunds will apply to cancellations within 48 hours of the date of arrival.
If an amendment results in shortening of the stay or a reduction in guest numbers, it will be treated as a cancellation.
If you cancel an amended booking it will be treated as within 48 hours of the arrival date.
- Non-arrival on the first night of the booking (without notification) automatically cancels entire booking.
- Refunds are not given for early departure.
- Each online booking website has its own cancellation/refund policy that might also be relevant to the specific deal that is being offered – please check with the relevant website.